Some old TVs or devices that no longer support updates may be not compatible with the Amazon Prime Video app. Perform a software or system update when it is available. On Amazon Prime Video app, tap Settings > Clear Video Search History, try Amazon Prime Video again.

On web browsers, open Amazon's website, log in with your account, go to Accounts & Lists > Your Prime Video > Settings > Watch History > View Watch History > Remove this from watched videos. Clear Prime Video viewing historyĬlear Amazon Prime viewing history. When there's a receiver or sound bar connected to your TV, make sure it is on, or directly connect your device to the TV. Try a different HDMI port, HDMI cable, other HDMI ports on another TV, reversing the ends of the HDMI cable. Troubleshoot HDMI collectionĬheck HDMI collection on your TV. Try another browser to see if the issue continues.

If you use a browser to watch Amazon Prime Video, update the browser and relaunch it.Ģ. A restart and reinstallation always solve some unexpected problems. Reinstall the app and try watching videos again. Uninstall the Amazon Prime Video app on your device, turn the device off, wait for a few minutes, then power it on. Check what to do when Amazon Prime Video is unavailable. Select other TV shows or movies to see if it's the content issue. Return to the previous page and try playing the material again.ģ. Otherwize, it's possible that Prime video streaming buffers/freezes. To play 4K Ultra HD on Amazon Prime Video, a steady internet connection of at least 15Mbps is recommended. Restart your Internet modem/router to ensure you get the best possible connection. If you are playing 4K UHD content, try lowering down the resolution to 1080p or lower. Uninstall the graphics driver on your computerġ. Fixes to Amazon Prime Video Black Screen with/without Sound

Black video player